Jay Warwick

UX

Hi,Jay Here

Designer

(me)

Delivering the ‘what’ when it comes to digital products.

I discover and solve problems using a combination of user research, data and UI design, making getting from point A to point B as easy as possible. I strive to make peoples’ lives easier.

How I approach creative problems

An open mind. Every problem has its own needs when finding a solution, so entering with an open mind helps me to look at the bigger picture and not tunnel vision on specific research practices.

When I hit a creative block, I tell myself it’s ok to park said problem for the time being and work on something else. Sometimes throwing ideas at a wall will never stick, all you need is some time away from the problem and you’ll come back with some glue.

Timeline

Associate UX Designer, Shell Energy

July 2023 - February 2024

  • Working in an agile environment, collaboration and communication with different skill-sets and personas was required to deliver optimal solutions such as;
  • Removed the need for customers moving home to re-enter personal information, effectively reducing the number of clicks from 25 down to 1.
  • Redefined the Shell Energy blog to improve click-through-rates along with conversion, getting the most value for the business while retaining a strong user experience. While working routinely with Stakeholders to help understand their vision and keep them updated on progress and ideas.
  • Monthly reports on the UX of core journeys, via data analytics, to review changes and how we can improve.
  • The creation of components and standards for a new design system to improve brand consistency and operational efficiency.
  • I also played a key role in discerning between a solution and problem with ideas proposed within my team. Then once I found the true problem space, used creative thinking and UX practices to solve the problem.
Moving home UX case study >> Smart meter UX case study >>

UI Designer, Freelance

January 2023 - June 2023

  • Working freelance in a design agency to help create competitive audits and professional UI Designs using Adobe Creative Suite.
  • Working hand in hand with clients to keep clear communication and understanding of the project needs and goals, also adhering to client’s brand guidelines.
  • I also took on clients personally and provided UI designs to fit all their needs
See a website I designed >>

(this will take you to the live website I designed)

UX Certificate, Google

November 2021 - October 2022

  • Completed a rigorous training designed for entry-level job readiness.
  • Heavy research and practice in: UX research fundamentals (personas, users stories, empathy maps, problem statements, usability tests etc.), inclusive design, low-fidelity and high-fidelity prototypes, and tools like Figma, Adobe XD and Miro

UX Design Intern, White.Space

June 2021 - July 2021

  • Using Figma to Iterate UI Design Ideas for AI tool - ‘Eamli’. Alongside a brand design library
  • Extensive Research into a users’ trust with AI, looking into research studies and human psychology
  • Sitting in on multiple User Interviews to understand how the AI tool would solve user problems. Then using Miro to collect thoughts and find deeper insights.
See the work>>

UX Work Experience, IBM

June 2019

  • Building on my design thinking skills by going through a full end-to-end UX Design process.
  • Building a UI for the IBM toolbox using Sketch.
  • Using Optimal Workshop for card sorting activity to help with information hierarchy.